Customer service guarantee are the part of DVL Engineering Services service strategy. You will get more than what you paid for, if we are late at our service or there is any deficiency in promised services. We provide our customer, services equal to full payment if there is any change in his plan.We provides quick respond to issue and quick refund of money if we fail to meet our commitment.

Refund will be initiated within 7 working days from the date of refund request.

Most importantly, we wish to clarify that in cases outside our control, including but not limited to national holidays, department holidays, delays on the part of the Government of India, the respective State Governments, Our affiliates or elsewhere, acts of war, acts of God, earthquake, riot, sabotage, labor shortage or dispute, internet interruption, power disruption, lack of phone network connectivity, technical failures, breakage of sea cable, hacking, piracy, we shall not liable for any delays.

If we confirm your request for refund, subject to the terms and conditions mentioned herein or elsewhere, we will send you an e-mail seeking the details Kindly note that it will take us a minimum of about 48-72 working hours from the receipt of all such information to process the refund and initiate the transfer.

1. No refund will be issued if we processed the registration/application as per the government guidelines and issuance of the certificate is pending or delayed on part of a government department or officials.
   
   
2. We will deduct INR 300 ( Three hundred rupees only) as an administrative charges if application would not be able to process due to non-submission of requisite documents as per government guideline or any kind of non-cooperation from applicant or any other circumstances which restricting us to process the application.
   
   
3. If any government fee, duty, challan or any other sum paid in the course of processing registration application by us. We will refund the payment received after reducing government fee paid by us.
   
   
4. No refund will be issued if you have already availed any complimentary service or discount offer which was attached to the paid service for which you are seeking a refund.